The Challenge

You are dealing with a very technical product and customers ask highly precise technical questions all the time. The Product Manager knows the product inside out but is the rest of your global sales team at the same level?

• Your busy salespeople don’t have the the time to read all the manuals and documentation,
• Some find it difficult because English is not their native language, adding an extra barrier to knowledge,
• So they know the basics but often turn to the Product Manager to answer specific technical questions,
• Product Managers are fed up of saying “read the manual”,
• Customer queries take too long to get answered, and your company is seen as “lacking responsiveness”,
• Tender responses get lobbed back to the Product Managers or pile up in the inbox of the Application Engineer.

Our Solution

At Product Training Online, we:

• Use all your documents, manuals, data sheets, spec, technical bulletins, etc…,
• Configure our RAG (Retrieval Augmented Generation) technology based AI Product Assistant,
• Deploy it so that Salespeople get accurate sourced answers to any product question – instantly,
• Let non native English speakers ask questions and get the answers in their native tongue (~50 covered),
• Enable the multilingual aspect while only using your English language documents,
• Ensure that the answers are only based on the latest documents made available (and not from the internet),
• Maintain confidentiality of your information, with no leak to the Internet and no training of AI models,
• Help salespeople answer customers queries or tender questions promptly and accurately,
• Free Product Managers from repetitive question answering – overnight.

Pricing

See our pricing page

Give us a try and quickly see your Product Managers free to smile again…